Key Account/Customer Success Manager
Full Description
About Remi Health
Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.
Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration.
We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners.
Tasks
The Role
We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health
In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment.
You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales
What you’ll do
- Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality).
- Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup.
- Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs.
- Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.
Requirements
What we are looking for
- Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes
- Strong execution: you can scope, prioritize, and deliver without heavy process
- Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment
- High bar for quality where it matters: patients, compliance, trust, reliability
- Strong written + verbal communication in German & English
- Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)
Nice to have
- Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations
- Experience scaling B2B products/integrations, workflows, or partner programs
- Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code)
Benefits
Why you’ll love working here
- Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics
- Infrastructure problems: you’ll build systems that scale — not one-off projects
- High ownership: you’ll have autonomy, direct feedback loops, and fast decisions
- Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat
- Berlin base: Ku'damm office with hybrid working
Compensation & benefits
- Competitive salary (based on level and experience)
- Optional: equity/VSOP if offered
- Flexible working hours
- Equipment budget
- Team events / offsites
Our hiring process
We run a clear, structured process so you always know what’s next:
- 15-min founder call (department founder)
- Deepdive interview in person (1 Founder + department lead)
- Case study (task/presentation/spreadsheet depending on role)
- Team loop (in person)
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